FAQ about Our Services

How can I be sure you are a reliable company?
Sadly, we often hear that our clients have had bad experiences with other essay companies. We have been in business for almost 20 years, and would not be in this position without offering a good-quality, reliable, honest service.

Where are you registered?

We are a US-registered company.

Is your site safe?
Your information and credit card details are secure. We use encryption to keep your information safe. In addition, your information will not be sold or otherwise passed to any third parties. Please refer to our Privacy Policy for further information.

Your Order

What kind of papers can you provide?
Our writers cover many subjects, so it is certain that we can accept your order.

How experienced are your writers?
Since we only accept the best, you can be sure that your paper writer has plenty of experience. They also have access to a wealth of electronic resources and databases, enabling them to make use of material you may not be able to use.

What are their qualifications?
We ensure that all our writers have earned a PhD or Master’s degree.

Can you guarantee an appropriate writer will be available?
Under most circumstances, we will have a suitable writer available. However, it can take time to find the best writer if your order is a complex one. For this reason, we recommend placing your order as far in advance as possible. You will be kept informed about the progress of your order. Our team comprises of over six hundred writers, editors and researchers, ensuring that we can nearly always find a suitably qualified writer.

How can you guarantee a quality paper?
With our years of experience and team of excellent writers, we can guarantee a high-quality paper that meets your requirements. Unlike other companies, we refuse to provide cheap papers. Quality may come at a little extra cost, but we believe that price is worth it.

Can I contact my writer?
You can contact your writer at any time via our messaging system, plus contact our customer services with any queries.

Can I check how my order is progressing?
Yes, you can check the status of your order via your account; this will be updated frequently.

Can I ask for a draft of my paper?
Yes, but this should be included when you place your order. You may also ask for a request via our messaging system, but this should be confirmed with our Support team.

How will I get my paper?
You can download your paper via your profile, or ask for email notification when it is ready.

Will my paper be deliver on time?
Of course! On rare occasions we may ask for a little extra time so that your writer may complete your paper, for example should there be extra research required. But we pride ourselves on always delivering on time

Will my paper be free of plagiarism?
This is absolutely guaranteed. All papers are completely original.

Can I request changes?
We can make amendments, but they should match your original instructions.

Can my writer find all the necessary sources?
Our writers have access to many sources, but if you have a rare source then we suggest providing this to your writer.

What should I do if I have a problem?
Our customer support service is available 24/7, and can solve most problems quickly. We will happily revise the paper if you are unsatisfied, for free.

Will you add a bibliography?
Yes, and all the reference materials you provide will be included


Are there any hidden fees?
No, our pricing structure is clear. There will be no hidden charges

Which forms of payment do you accept?
Our most popular and easiest method of payment is by credit card, however if you cannot use this method please contact our Customer Service Center for details of how to pay by wire transfer.

Can I get a refund?
In the unlikely situation that you are unsatisfied, we offer a free revision. However, your instructions must have been clear. We cannot offer refunds once your writer has commenced work.

Other questions

Can I get a discount?
We offer a range of discounts, please look out for them on our website.

Will I get into trouble for buying a paper?
Some companies sell pre-written papers, and in this case, yes. But we guarantee that our papers are all original.

Can I place a large order at short notice?
Regrettably, we cannot accept large orders at short notice. It is simply not feasible to provide quality on a large order without sufficient time to work on it. One way round this is to split your order into several parts, so that different writers can work on it simultaneously.