1.1. The term ‘Company’ refers to the agency that provides independent services of research and writing to the Customer in accordance with the terms provided in this Agreement.
1.4. The term ‘Writer’ refers to the professional who provides services of research and writing for the Company on a freelance basis.
1.5. ‘Product’ is an electronic document that results from the completion of the Order.
1.6. ‘Product Revision’ is an amended version of the original Product, requested by the Customer and provided by the Writer.
1.7. ‘Order’ is the Customer’s electronic request for a particular Product or/and service.
1.8. The term ‘Order Status’ refers to the progress of the order on a specific stage.
1.9. ‘Quality Assurance Department’ is an organizational structure within the Company, with a goal to evaluate and ensure the Product’s quality.
1.10. ‘Support’ or ‘Support Team’ is an organizational structure within the Company, with a goal to support and coordinate the Order.
1.11. ‘Store Credit’ is a term that refers to the Customer’s money account within the Company.
1.12. ‘Verification Process’ is a Customer-initiated process for confirmation of their billing identity and with the purpose of preventing fraud.
2.1. The Company provides services that assist the Customer to complete assignments or academic obligations. The Company locates experts with suitable qualifications to provide personalized research and writing services. The Company does not make guarantees regarding the grades the Customers gets as a result of using the Company’s Product. The purpose of the Company’s services is to provide a unique reference document completed in accordance with the Customer’s instructions. The Product provided by the Company is intended to be used for purposes of research and reference. The Company does not take responsibility for improper use of the content or the Customer’s failure to analyze and understand the material covered by the Product.
2.2. The Company owns the intellectual property. The Customer has an exclusive right and permission to use the Product within a period of 6 (six) months. After that limited period of time, the Company exclusively regains all rights of the Product.
3.1. The Company makes a commitment to protect the Customer’s privacy. The Company will never share or resell any of the personal information of the Customer, including credit card data. However, the company does not fully guarantee disclosures of personal information that occur without its fault and beyond its control. All online transactions are securely processed by an online payment system provided by Authorize.net.
3.2. The Company does not support direct contact between the Writer and the Customer, with the purpose to keep the Customer’s personal information safe and confidential. The Customer can contact the 24/7 Support Team for any issues regarding the order.
3.3. The Company’s website requires the Customer to provide the name, home address, e-mail address, or phone number. This information will not be used for any purpose other than contacting the Customer regarding the Order’s requirements and verifying the Order. All additional files the Customer provides during the Verification Process are deleted from the database as soon as the verification is processed.
3.4. All information the Customer provides in the Order description and the additional files they submit are immediately visible for the Writer as soon as the Order’s payment is processed. The Company does not take any responsibility for the information the Customer voluntarily discloses when completing the Order form. The Company advises the Customer against including personal or billing information in this section or when communicating with the Writer.
4. Order Process
4.1. Order Placement
When completing the Order form, the Customer has a responsibility to provide a correct phone number and a valid email address. Establishing contact with the Customer may be crucial on multiple occasions during the Order’s completion. The Customer’s failure to provide a correct phone number and valid email address results in a violation of this Agreement and may affect the completion of the Order.
The Customer must be attentive and precise when providing information in the Order form. The Customer can use a discount to reduce the final price of the Order. Multiple discounts or special offers may not be used in combination for a single Product. The membership discounts of 5%, 10% and 15% are not applied to orders for multiple choice questions (time-framed and non-time-framed). For orders for multiple choice questions, the Company provides a discount according to the number of questions the Customer orders. The Company can only begin working on the Order after the Customer has paid the entire amount requested for the specific Product or/and service. The Company does not take responsibility for the Customer’s failure to provide payment on time.
4.2. Order’s Instructions
The work of the Company is based on the instructions the Customer provides. These instructions must be precise and clear. If the Customer fails to provide precise and clear instructions, the Company cannot fulfill any implied guarantee or warranty and it will be not held responsible for the outcome. Additional requests and instructions must be sent before the Company assigns a Writer on the Order. Failure to comply with this term of use will result with violation of this Agreement. Once the Company completes and delivers the Order, any request for Product Revision must be based on the initial description and requirements of the original Orders. Any requirements that do not comply with the initial instructions of the Order will be considered “editing” and will be charged as an additional service.
4.3. Academic Level
In case the Customer fails to choose the proper quality/academic level, the Company does not take responsibility for such error (made either by accident or on purpose). The Customer has the sole responsibility to assign the correct academic level that corresponds with the complexity of the Order. If the Customer makes an error while choosing the academic level, they have the responsibility to immediately contact the Support Team for assistance.
The Writer has the right to use all available and relevant sources for the completion of the Order. These sources include online publications, newspapers, journals, interviews, books, etc. The Customer has the right to assign particular sources for the Writer to use or ignore. If specific sources are crucial for the completion of the Order, the Customer has the responsibility to provide them within the following time frames:
For a deadline of 12 hours – or less: the Customer must provide all sources and instructions within the first 20 minutes after placing an Order.
For a deadline of 12 hours – 24 hours: the Customer must provide all sources and instructions within the first 1 hour after placing an Order.
For a deadline of 48 hours – 10 days: the Customer must provide all sources and instructions within the first 8 hours after placing an Order.
Failure to comply with these timeframes will result in a violation of this Agreement and forfeiture of any claim to the implied guarantee or warranty.
4.5. Incorrect Placement of Order
The Company reserves the right to resubmit or not to process the Order if the Customer provides inconsistent details that don’t match the original description of the Order. The Customer’s failure to choose the right Product and provide the correct description, a request for a change in the deadline or upgrade of quality may require additional payments. This is necessary for the Company to assign the right Writer to the order. The Company will always contact the Customer for approval of any requests or additional charges.
4.6. Messaging System
The Messaging System is a convenient communication tool. The Customer has the responsibility to check the updates from the Writer or the Support Team. The Customer must promptly answer any questions and provide additional instructions through this interactive communication tool. The Customer’s negligence of the Messaging System affects the ability to get refund. If the Customer has any problem using the Messaging System, they may contact the 24/7 Support Team to get the instructions and assistance they need.
The Customer has the right to request a draft version of the Product from the Writer. The Company, however, does not guarantee submitting a draft for Orders whose urgency is 3 – 48 hours.
4.8. Preferred Writer
The Customer has the right to instruct the Company to assign a preferred Writer to the Order. The Company has the right to decline the request for a preferred Writer based on deadline issues, recent quality, and history of the Writer that might jeopardize the quality and timely completion of the Order. The Customer will be informed about this decision of the Company. If the Customer insists to work with the preferred Writer, the Company will not be held responsible for the failure of the Writer to provide timely delivery and requested quality. In such case, the Company does not guarantee a refund.
4.9. Order Progress
The Company encourages the Customer to communicate with the Writer and Support Team and to monitor the Order Progress. These are the Order’s possible statuses:
Order awaiting payment – althoughugh the Order is registered within the system, the Company cannot start working on it until the Customer processes the payment.
Research started – the Customer successfully paid for the Order and the Research team is preparing the needed sources for the Writer.
Order in progress – the assigned Writer has started working on the Product.
Order completed – the Writer has completed the Product and submitted it for the Customer’s review. The Product i ready for the Customer to download from their personal account on the website.
Order returned for revision – the Writer is providing the requested amendments in accordance with the Customer’s instructions.
Order on hold – the Support Team has put the order on hold and the Writer has temporarily stopped making progress on it. If the Customer sees this status, they should contact the Support Team or visit the Messaging board on their personal profile to find detailed information.
Order cancelled – the Customer has cancelled the order.
5. Verification Process
5.1. The Company has a responsibility to protect the Customer’s billing information and to eliminate the probability of frauds. The Company has an obligation to protect the credit card holders who purchase Products or services from it. Due to the type of Product and nature of the Company’s business, handwritten signature is not required as proof of delivery.
5.2. The Company will report any unauthorized use of a stolen credit card to the applicable law enforcement agencies. The Company takes its responsibility to fight cyber crime very seriously. Therefore, all fraudulent Orders are being reported for prosecution.
5.3. The Customer has the responsibility to provide the following documents under the Company’s request:
Authorization code from the Customer’s bank
Photocopy of Customer’s Passport (or visa for international students)
Photocopy of Customer’s credit card (the Customer may cover all digits or numbers except for the last 4)
Photocopy of Customer’s official ID (any government-issued ID, such as a Driver’s License).
The Customer may make the aforementioned document by scanner or digital camera (or a cell phone with camera). The Company never shares or discloses any documents provided by the Customer with the purpose to pass the Verification Process. The Company does not use these documents for any purpose other than verifying the Customer’s identity and ensuring the security of the payment process. The Company does not store the documents and files the Customer sends for verification purposes. These files are immediately deleted upon the completion of the Verification Process.
5.4. When the Company requests the Customer to verify the billing information, the Customer has a responsibility to immediately comply with this request. All verification requests must be completed within the following timeframes:
For Orders with urgency level lower than 12 hours, the Customer must verify the billing information within the first 20 minutes after the submission of the Order. Otherwise, the Order will not comply with any implied guarantee or warranty.
For Orders with deadlines of 12 – 24 hours, the Customer must verify the billing information within the first 1 hour after submitting an Order. Otherwise, the Order will not comply with any implied guarantee or warranty.
For Orders with deadlines between 48 hours and 10 days, the Customer must verify the billing information within the first 8 hours after submitting an Order. Otherwise, the Order will not comply with any implied guarantee or warranty.
If the Customer fails to verify the order in accordance with these terms, such negligence will result with a violation of this Agreement and forfeiture of any claim to the implied guarantee or warranty.
6. Delivery/Download Policy
6.1. The Company strives to achieve the highest level of satisfaction for its Customers. The Company, however, does not take responsibility for delivery issues that result from problems such as lack of Internet connection on the Customer’s part, incorrect email address provided in the order form, spam filters in the Customer’s inbox, and general neglect on the Customer’s part, among other issues that are beyond the Company’s control and occur without its fault. The Customer can access the Support Team 24 hours a day to address any issues with the delivery. The Company will do its best to meet the writing needs of the Customer by maintaining up-to-date software. The Customer, however, has responsibility to provide correct information to the Company.
6.2. If the Company delivers the Product on time, it will not take responsibility for the Customer’s failure to download the Product. The Company will still bill the Customer for the service provided and will not guarantee refund at this point, with the purpose to pay the Writer for the work they completed.
8.2. If the request for Revisions is not compliant with the instructions provided in the original Order, the Quality Assurance Department will decline it. If the request is in accordance with the initially provided instructions, the Company will revise the Order in a way that meets the initial requirements. This service is provided free of charge.
8.3. The Quality Assurance Department reserves the right to limit the number of revision requests in situations such as, but not limited to: obvious abuse of the Revisions policy, taking advantage of the writer, unreasonable return of the Product, or changes in the initial details for the order.
8. Termination of Order
The Company has the right to terminate any paid Order in case there is lack of communication and/or cooperation on the Customer’s part in a way that affects the completion of the Order. The Company will terminate the order in case of suspicion that the Customer is engaged in any fraudulent activities. Refunds are not guaranteed in the circumstances described above. The Company analyzes each case individually and bases the final decision on several factors.
9. Satisfaction Guarantee
9.1. The Company guarantees to deliver an original Product in a timely manner. The Company has a zero-tolerance anti-plagiarism policy. All Products are checked through the most advanced anti-plagiarism software to ensure they are 100% plagiarism-free.
9.2. The Company does not guarantee the originality of Products that result from proofreading, formatting and editing services. The papers that are not written by the Company’s Writers will not be scanned for possible signs of plagiarism. The Company will not provide any refunds in case a formatted/proofread/edited Product results with plagiarism.
9.3. The customer may cancel the Order at any time prior to the completion of the Order.
9.4. In the unlikely event that the Customer doesn’t receive the Product by the specified deadline or is not satisfied with the quality of the Product, they may request a full or partial refund. The Company reserves the right to approve or disapprove any request on a case to case basis.
9.5. The Customer must communicate all requests for refunds and cancellation in writing through by emailing the Support Team or through the Order Messaging System.
9.6. In case the Customer requests a refund due to the bad quality of the Product, they must provide examples and strong reasons to back up the request for refund. The request will be forwarded to the Quality Assurance Department for further investigation and refund approval only after the Customer provides an extended list of violations. The Company has the right to ask for additional evidence for supporting the request. The Quality Assurance Department has the right and responsibility to decline the request for revisions if the Customer doesn’t provide the needed information or documents upon request.
9.7. In case the Customer doesn’t submit a refund request within 72 (seventy-two) hours after the completion of the Order, it is to be assumed that the Customer is satisfied with the Product. In this case, the Customer is not eligible for refunds.
9.8. If the Company provides a full refund or the Order became unpaid after the Customer received it, the Company will retail full authorship of the completed Product. The Company has the right to share, distribute, use, and resell the Product to third parties. In such case, the Customer does not have the right to use the Product for any purpose.
9.9. The Company is not to be held responsible for the Customer’s improper use of the Product or their failure to learn the material covered in it. In case the Customer receives a failing grade because of these reasons, they are not eligible for a refund.
9.10. The Store Credits that the Customer accepts as compensation for any inconvenience are not refundable. If the Customer fails to use the Store Credits within 365 calendar days from the day of accrual, the Store Credits will be no longer available for use.
9.11. The SMS (Short Message Service) Alerts allow the Company to send alerts on the Customer’s mobile phone in the form of SMS text messages. By placing an Order, the Customer agrees to get updates and alerts from the Company by mobile phone. The Company has the right to modify or alter any SMS Alerts at any time without providing further notice to the Customer. These alterations may include discounts and special offers. The Company does not take any responsibility for additional charges for the SMS Alerts charged by the Customer’s mobile service provider.
9.12. The Company reserves the right to send email messages to the Customer regarding discounts, new services, special offers, and any other information that the Company considers useful for its Customers.
10. Waiver of Breach
10.2. No waiver of the Company of breach by the Customer shall be considered to be a waiver of any subsequent or other breach. The remedies provided in this Agreement are construed as cumulative, meaning they are used in addition to all other remedies provided herein or by law.
11. Miscellaneous Provisions
11.1. Law Governing
Both the Company and the Customer understand and agree that this Agreement is governed by the laws of the place where the Company has its principal offices of business, or in any other place the Company determines.
11.2. Entire Agreement
The Customer understands that if any provision, term, or part of this Agreement is held illegal by the Courts or is in conflict with any law of the state where it was made, the remaining provisions or portions stay valid and the Customer’s rights and obligation will continue to be construed and enforced in accordance with this Agreement, with the exception of the particular part that is held to be invalid.
12.1. The Company has the right to amend, modify, revise, or change in any other way all and any of the provisions in this Agreement. The customer agrees to be bound by any subsequent revision, amendment, modification, or changed. The Customer has an obligation to check this Agreement for changes from time to time. Any changes to this Agreement will be reflected in this section of the website.